FAQs

 

What are you hours of operation?

Our facilities are by appointment only, but you may call to make an appointment between 9am and 4:30pm Monday-Friday.

Do you have weekend hours?

We do not have weekend hours. However, we do have a practitioner on call for after hours emergencies.

In what time frame can I expect to receive my device?

For Non custom items same day service is available for most items. A custom spinal orthosis or lower extremity device requires a week to ten days. Prosthesis are on a case by case basis.

Do you offer special services for patients scheduled for surgery and those in hospitals or nursing facilities?

Yes, in most cases, we can expedite delivery of the device needed to one or two days after evaluation.

How long will it take for my insurance to be verified?

Please allow 24 to 48 hours for insurance verification.

Do you participate with my insurance company?

Please review the list of accepted insurance providers.

What happens if my insurance company requires prior authorization for the device I need?

We will make every attempt to obtain authorization in a timely manner.

Are your facilities handicap accessible?

Yes, each of our facilities is handicap accessible.

Is there a charge for an initial consultation?

No, we do not charge per visit and the initial consultation is at no cost or obligation to you